"You may die before they answer." With this ironic phrase, a reader of La Voz expresses his complaint about the telephone service provided by the Patient Care Department of the Molina Orosa Hospital in Arrecife. According to him, despite the fact that this service has three different telephone lines, he is unable to be attended to on any of them.
"I have been calling for three days at different times and all three lines are always busy," he laments. "And, if by chance they pick up the phone, they simply leave it aside and you can hear all the conversations (it is almost always the same voice, a lady) of other patients at the counter. When at least four have passed, they simply hang up the phone and you have to call again," he recounts.
This citizen explains that these telephones are provided to patients when, for example, they request a consultation with a specialist at their Health Center and want information about that medical appointment. However, according to him, obtaining that information turns out to be complicated afterwards.
This reader explains that, in his case, it is difficult for him to go to the hospital in person to find out. "I live in Playa Blanca, I don't have a vehicle and I work split shifts," he explains. "It is very difficult for me to go to the hospital to ask one or two questions, which they could answer by phone in a matter of 3 minutes, which is what these lines and the personnel in charge of them are supposed to be for," he laments.
