A reader has written to La Voz to criticize what, in his opinion, is the "absurd" process of requesting an online appointment to pass the Vehicle Technical Inspection (ITV). David Alfonso Carné has stated that it "is useless" to request an appointment online, as it does not "eliminate waiting barriers".
"You take all the documents and show up in the substantial queue that is always there. So, what is the point of having the option to expedite online procedures if the employee on duty pushes you back into a horrible wait under the scorching sun?", this reader asks.
"It is also noteworthy how absurd it is to have a scheduled online appointment. Mine was given to me at 2:30 p.m. At 3:00 p.m. I still hadn't entered. And, during that time I saw how the technicians authorized the passage of vehicles that had only been waiting for five minutes. Certainly disconcerting", this driver has criticized.
"What I am going to tell you next is priceless. The vehicle that preceded me, a surprisingly old model that had sharp elements due to the multiple blows, was given the sticker, which certifies that it has passed the test. However, I, with a new vehicle with impeccable bodywork, without any motor or brake system problems, find it unfavorable because the tires it has from the factory are not accepted by the new regulations. These tires were favorable two years ago", he pointed out in his complaint.
This reader has been very angry about having to change these tires. "The dealership from which my vehicle came washes its hands after the sale and the little joke costs me 150 euros for an approval. But the Law is the Law for everyone, right?", he indicated, while asking that work be done "without preferences or favoritism" in the ITV.
In addition, he requests "advanced training in customer service" for all ITV employees and insists on criticizing online procedures, which "have more than proven that they lack real benefit for the user".
