All 112 calls will be diverted, until tomorrow, to the Tenerife operations room

The Government of the Canary Islands will maintain the alert situation of the PLATECA until the situation is completely normalized

May 20 2025 (16:55 WEST)
Updated in May 21 2025 (10:33 WEST)
hombre 112 canariase
hombre 112 canariase

Telefónica España will keep all 112 call traffic diverted to the operations room of the province of Santa Cruz de Tenerife until it has guarantees that it can restore normal operation of the Emergency and Security Coordinating Center (CECOES) 112 in both provinces.

Given this situation, the Government of the Canary Islands will keep the alert active of the Territorial Emergency Plan for Civil Protection of the Autonomous Community of the Canary Islands (PLATECA) until verifying the correct operation of 112 in both provinces and guaranteeing full access of citizens to this service.

The failure in telephone communications by Telefónica España at the national level, which occurred this morning, affected 25% of the calls that were registered through the Operations Room of the province of Las Palmas. This situation forced this telephone operator to divert, from 12:30 hours, all calls to the Operations Room of the province of Santa Cruz de Tenerife, a situation that will continue until tomorrow. Once the correct telephone operation is verified in both provinces, the normal configuration of the network will be restored, with each of the operations rooms attending to the corresponding calls.

Despite this incident, which has been gradually resolved, the 112 service has been operational at all times, which has allowed responding to all the urgencies and emergencies that have occurred in the Canary archipelago. To this end, CECOES 112 reinforced the staff of both rooms early in the morning with extra personnel to deal with this incident without the citizen being affected.

Given the possibility that some citizens continue to have problems accessing CECOES 112, the Government of the Canary Islands recommends that citizens who operate with Telefónica España and present an urgent or emergency situation try to access the system through telephones of other companies or directly through the emergency telephones of the different services (Local Police 092; National Police 091; Civil Guard 062; Firefighters 080). In the event of a health emergency, citizens are advised to go to the nearest health centers.

112 Canary Islands Emergency Room
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