A reader has contacted La Voz to denounce the treatment received by the airline Vueling after this Saturday her flight was canceled that was leaving from Lanzarote to Barcelona and "they were not offered an accommodation alternative" for her, her diabetic husband and the rest of the passengers.
The affected people went to the airport from 4:00 p.m. to catch the 6:15 p.m. flight. "At eight o'clock the boarding gate still didn't appear and the flight should have left two hours ago and at 10 o'clock the bars and shops started to close", says the woman.
In addition, her husband is diabetic, so this stressful situation was not good for his health. "We had insulin but the needle had broken but my husband needed his dose of insulin at eleven o'clock at night, and the option they offered us was to take a taxi and go to the emergency room of the Hospital José Molina Orosa to have it administered", she indicates. "They attended us in five minutes and the taxi driver was very kind because he waited for us to take us back to the airport", she comments.
The nervousness was already beginning to be noticed among the passengers. "They told us that our plane was in Tenerife and that it could not take off due to low visibility and wind", she says. At about ten o'clock at night, the airline informed the travelers to go to gate 7 but the aircraft had not yet arrived. "After a while they told us another different gate, so we all had to move there, and a worker told us that for arriving so late they were giving us vouchers of 12 euros to buy water and food but almost everything was closed, although they told us that they had left a bar open", she explains.
An hour later, they called the passengers again to go to a new boarding gate because the plane was arriving from Tenerife that would take them to Barcelona. "We saw the people from the plane disembark and after a while they told us that the plane was not leaving because the crew was very tired and they had to rest, something normal, but since four in the afternoon that the delay was known they could have looked for another solution", she states.
"We started to ask them to offer us a hotel but they told us no, that we should fend for ourselves because they didn't have to do it and that we should leave because they would tell us in the morning what time the flight would leave if there was another flight for us", she explains.
"People started to get nervous and said that nobody was leaving from there and they were pushing us out but the travelers said that they were staying there sitting down", she declares. "We went to the airport lobby and said that we were not leaving from there, then more airport workers started to arrive and they told us that the families who were with disabled people and children were going to be offered a hotel but the rest of us had to fend for ourselves", she says.
After a while, the employees decided to leave the airport open. "We managed to buy a sandwich and at six in the morning more passengers started to arrive and they offered us another voucher for food and, in addition, they told us that the new flight was leaving at 11:00 a.m.", she declares. "We were all night without being able to sleep, from here to there and very poorly informed", the passenger complains.
