A reader has contacted La Voz to tell about the problem his daughter suffered when boarding a Ryanair flight to Belgium. He assures that at first the workers at the check-in counter prevented her from accessing the plane because she lacked a PCR test, when on the country's website there was no such restriction.
“I called the Belgian embassy in Madrid, and they told me that this was not true, that she did not need it to enter the country”, says the father of the affected party, who adds that the anger increased when he requested to speak with the flight supervisor, who told him that “he had nothing to talk about with him”.
Given the situation, and the daughter's need to move to Belgium, they went to the office set up at the airport to carry out Covid detection tests. “They told us that they did not do PCR, only antigen tests”, he points out, a situation that he conveyed to the company to see if it was possible to travel with an antigen test. However, the company told him that it was not possible, and that he needed “a PCR”.
However, and suddenly, the company changed its criteria and allowed a negative antigen test to be presented. It is at that moment when the indignation of those affected is further aggravated, and that not only affected them, but “about 30 more people” who were traveling to Belgium.
“We asked how much it cost and they told us it cost 70 euros”, says the father of the affected party, astonished, although on the company's website it reflects that this price is the one established for a PCR, while an antigen test has a cost of 29 euros.
Finally, and again after the company changed its criteria, a worker approached the queue at the office where the tests were carried out to inform them “that it was not necessary, and that they could board without it”.
“People left angry, and speaking badly of Lanzarote”, criticizes the complainant, who adds that these people “will make bad publicity” of Lanzarote. He also assures that he contacted a councilor of the Cabildo to convey what was happening, and that his response was “that the president was in charge of that issue”, and that “he was conveying it to her”.
