We know that a storm passed through the Canary Islands. We know that it caused a lot of damage. I can understand that much. What is unacceptable is the mistreatment received by some of your employees at the Lanzarote airport. After many hours (including those of the night) without knowing what was going to happen, your workers did not know how to understand the discomfort of many travelers. They did not inform us if the flight was going to leave or not. I must even admit that at one point I benefited from privileged information, because I knew someone who knew someone else who worked at Binter and they
told me in advance that the flight was canceled. So I went to the counter and was able to put myself on the waiting list before anyone else. The announcement was heard when I was leaving the airport. That's very bad, on my part for being an accomplice
and keeping quiet (and for nothing, because the other one was canceled) but more so for you because you are the professionals in this matter.
In Lanzarote there was no plane to Tenerife and they never told us, they knew that it had to leave from there first and that if it didn't leave, neither would we. They could have warned us earlier. Or not? Well, I'm understanding it so far because this is a new situation for a semi-new staff. But the lack of respect... NO. I'm sorry, but NO, and a thousand times NO. The treatment of the people who ultimately allow the company to pay their salaries, I think they deserve respect. Those from the previous day's flights were
put on the waiting list and for that reason they were not entitled to the refreshment that they were forced to offer. You say that in any other European place and they laugh in your face. I mention this issue, but it didn't affect me because I wasn't even hungry. And in the end if you begged for it
(!!!!!!!!!!!!!!!) I think they would give it to you.
Now I'm going to my complaint:
I try to explain to the head of the Lanzarote airport lounge at twenty to four that I would like to find out about the flight that was rumored to be put on, whether it was the 3 o'clock or the 6 o'clock, because I had a confirmed seat on the 6 o'clock and a waiting list on the 3 o'clock (there was no seat). After telling me that that was impossible, that two different tickets for the same route on the same day could not be, as if I had committed some fraud, she tells me that the night before I could have changed the bintazo (15 ?) that I had for 9:00 p.m. and confirm a seat for the morning with that same ticket (I had bought a normal fare ticket, in anticipation of the night flight being canceled, and they left that one open and replaced it with the bintazo). When asking the
girl if I could do it again, she told me that it couldn't be done, ever. We asked her why, if they had done it the night before. Then she raised her voice and said that the night before was due to extraordinary circumstances. Then we were amazed, aren't they the same?
The storm, right? Well, that's when she raised her voice and we, after several hours wandering around the airport, followed her tone.
Then, she turned around and said that she didn't have to put up with us. Really, I'm not kidding. She started attending to other people and was so calm. We asked her for her name for the complaint and she refused. There are witnesses, her colleagues, whom she put in a bind and who obviously refused to give it to us. We asked her again and nothing, she said laughing that she didn't have to give us her name. Another girl tried to talk to
her about the same topic and she raised her voice and told her that she didn't have to attend to people like that and she left again. But I think she hid then, because I didn't see her again. In all this, the coordinator was in the back room, where they didn't let us pass, despite the fact that the unfriendly girl told us that if we had problems we should talk to her boss, which was impossible.
But it doesn't all end here. Then I was talking to another coordinator from another shift that I know, and the coordinator said to him in front of me: "And you know that one!", with my complaint in her hand. I'm sorry but those were manners that cannot be allowed to workers who are facing the public, even if they were right. That is said in private, because I would never allow that to my employees, and even more so to a client who travels once a week. That in a private company would be inadmissible, without the client disrespecting the worker.
Now I'm at home, my odyssey started 24 hours ago and I've already given up, because in the end I was going to end up hitting someone. I forget about the bintazo, keep those damn 15 euros, and spend it on gum. What's more, you can give a box of gum to this unidentified girl to sweeten her up. I will try to identify her, because I don't think it's right to put a complaint to a company that does what it can in a critical moment. In fact, the girls from Binter Vende behaved very well, the check-in girls too
as much as they could, and another one who had some position of responsibility (she had brown hair, the rude one had black hair) was super friendly and if she didn't know something she said it, but without losing her cool. Also a guy who was there inside Binter finally solved it for us, when the
rude one left.
Tomorrow I have to go back to the airport and I will try to find out her name, and if not, next week, and I will send it to you, so that the righteous don't pay for the sinner. I'm sorry, but I demand some kind of apology. I don't have to go
to the airport with bad vibes, I travel every week!!!
Ico Tabares