The Civil Guard of Yaiza is investigating several complaints filed against a travel agency in the municipality for allegedly defrauding dozens of clients. This has been confirmed by La Voz. Among them is that of Adela (fictitious name), who has reported to the Command of the Civil Guard of Playa Blanca the alleged fraud she suffered from the travel agency Sol Playa Travel in the tourist town. Since then, Adela has gathered 57 people allegedly defrauded by the same agency in Lanzarote.
In her case, she states that she first deposited 1,000 euros and then another 1,478 euros to get tickets between Austria and Colombia for three people for their summer vacations. Then, she paid 230 euros to the same agency to get a ticket between Tenerife and Lanzarote for her son, who does not have the resident discount, for Easter. Her surprise came when, despite having paid for it, the agency never provided her with the tickets.
This resident of Arrecife, who works in a hotel in Playa Blanca, tried several times to contact the person from the agency to whom she had transferred the money. However, she says that after arriving at the office several times, she realized that they had removed the armchairs they had in the premises.
This editorial team has tried to contact the agency on two occasions, but has not received a response. In addition, its social media accounts have disappeared and it does not respond to customers about unpaid flight purchases.
In addition to Adela's complaint, others have also been filed with the Benemérita office in Playa Blanca. In another case, a client reports that she paid 1,067 euros to the owner of the Sol Playa Travel agency to book two flights to the Colombian district of Cali to travel in May 2025. According to her statement to the Civil Guard, she received the pre-booking of the tickets, but the airlines informed her that "it was canceled because the payment had not been made."
According to this second complaint, the modus operandi of the accused would be to inform his acquaintances, mostly Latinos, of offers to travel abroad that "would be well below the price offered by other agencies" and allegedly incite them to "buy the tickets quickly."
Finally, she assures at the police station that she then hands over a closed envelope with the supposed tickets, but that in reality it is only a "pre-booking." When the affected people realize, they demand the tickets, but he "stalls them."
