A reader has contacted La Voz to report that the water company, Canal Gestión, is forcing her to pay a water bill of 3,600 euros due to the breakage of her meter in San Bartolomé.
The neighbor received a bill of more than 2,000 euros at the beginning of the year, which she claimed and the company verified that the meter was not working correctly. "It is impossible that I have to pay that because I always get a bill of around 30 euros," she says.
Despite the claim and the fact that the client is right, the company forces her to pay the bill. "They only sent me a letter where they told me that they were discounting 10% of that amount," she says.
The company changed the meter for a new one but after a few months, there began to be water cuts. "The water came out with air and I received another bill for more than 1,000 euros," she says. In addition, she says that the month after this bill, she received another one for 27 euros, which she used to pay monthly.
The affected party wanted to claim that new bill, to which the owner of the house in which the woman resides as a tenant goes. "When giving me an appointment to go to the Canal Gestión offices, they cut off the water that same day without prior notice or notification, she declares. "No warning letter arrived at my house even if they say yes, if a notification arrives I am the first one who is going to try to solve it," she says.
According to her, the company told her that in order to claim they had to pay the bill in full first. "We went to claim and they tell us that we have to pay yes or yes and that they did not accept the postponement because it is out of time and that, in case we wanted to claim, we had to pay the bill first," she expresses.
In addition, according to the neighbor, she has two minor children, one of them with a disability. "Canal Gestión doesn't care about my situation," she says.
After exhausting all administrative channels with the company, they went to the Consumer area of the Cabildo de Lanzarote. "They only told us that this was being transferred and we have been without water for ten months, we can't take it anymore. We have been with water tanks and going to my mother-in-law's house," she explains with anguish.
The last step the woman has taken has been to go this Thursday to file another claim with the water company. "They have told me that it takes 20 to 30 days," she says. For the moment, the neighbor continues without supply in her home, which complicates her day to day and that of her children.
