Binter flight NT538 was connecting Gran Canaria with Lanzarote at 10:00 p.m. last Saturday, but a fault in the landing gear, which prevented the wheels from retracting, meant that a few minutes after taking off it had to return to the island. From there, a many-hour odyssey began for the passengers, to which was added the “lack of information” and the “bad answers” from the airline staff.
“When we returned to Gran Canaria, they put us on a bus, and after being inside for about fifteen minutes, without any information, they took us in front of another Binter plane”, explains one of the passengers to La Voz. Despite the lack of explanations, the passengers thought that, seeing themselves about to enter another plane, they could reach Lanzarote only with a slight delay, but the reality was very different.
“Also without explanation, they took us to the terminal again. There they told us that the flight was canceled”, continues the passenger, who also adds that the company's staff told them that they would try to “place them on Sunday's flights”, as long as “there was a seat”.
“This whole process was with great slowness and with very bad answers”, criticizes the passenger, who assures that thanks “to the pressure from the passengers”, they managed to get Binter to put a plane for them at 08:00 on Sunday.
When it was already past midnight, Binter assured them that they would call taxis that would take all the passengers to the hotel. “They arrived in dribs and drabs, it took them a long time and we arrived at the hotel at 02:00, to get up at 06:15 and return to the airport”.
“So much waiting time and they didn't even give us a glass of water”, claims the affected woman, who harshly criticizes the “disorganization” of the Canarian company. “It is still not known why we did not leave for Lanzarote on Saturday”, she concludes.
