Lanzarote En Pie in the Arrecife City Council has described as “terrible” the decision of Astrid Pérez, "to eliminate the online appointment system so that citizens can carry out administrative procedures."
For the candidate Leticia Padilla, “it is ridiculous that, in a completely digitalized world, the mayor returns us to the analog caves.”
"It represents a delay and an inconvenience for users, since they waste time and money on travel"
According to Padilla, “the elimination of the prior appointment and the telematic procedure represents a delay and an inconvenience for users who waste time and money on unnecessary travel." Furthermore, "it prevents taking advantage of the advantages offered by the telematic route," she adds. Therefore, "we demand that citizens be provided with effective and conditional electronic access, and that a more efficient and close administration be guaranteed,” she emphasizes.
From the party they consider “regrettable the image that is being offered with the measure established by the mayor, which forces citizens to queue from very early, before the council opens its doors." "However, the worst part is received by those users who have to return home without having obtained an appointment,” they complain.
"It forces citizens to queue from very early and they have to return home without having obtained an appointment”
The problem is that “we have regressed in the management of public attention, the staff has to assume an increase in the volume of procedures and the area has not been reinforced with new support incorporations,” they explain from the party. She alleges that “as a citizen, if you have a modern and efficient administration, you expect it to be prepared to address this type of situation and implement an attention protocol that allows you to respond to all cases that may arise."
Also, "the reality is that the citizen attention staff is overwhelmed and has been without a reinforcement in conditions for some time." "It is necessary to restructure the service,” Leticia Padilla has demanded.