The technology company specializing in air passenger rights Airhelp, has integrated its compensation checker into ChatGPT and Claude, allowing travelers to check directly from these platforms if a cancellation, delay, or other incident with their flight could entitle them to compensation.
The tool, developed together with Alpic, can identify the passenger's flight, analyze the incident data, determine which regulation applies, and offer an estimate of the possible compensation.
The launch responds to a change in how consumers seek information. According to data from Microsoft's Global AI Diffusion, 45.1% of the Spanish working-age population uses generative AI tools, placing Spain among the economies with the highest adoption of this technology globally.
The growing adoption of AI is also changing consumer expectations: people are not only using these tools to generate content, but also to get answers and solve specific problems.
In the case of travel, this opens up a new point of access to information that until now could be difficult to find or interpret. This means that when a flight is canceled or significantly delayed, questions like "Am I entitled to compensation?" are increasingly shifting from traditional search engines to artificial intelligence tools.
A knowledge gap that leaves millions of euros unclaimed
The need for more accessible answers is especially relevant in the area of passenger rights. According to AirHelp data, 60% of travelers entitled to compensation in the EU never claim it.
Lack of information is one of the main obstacles. Only 29% of Spanish passengers receive information from their airline about their rights when an incident occurs, according to this AirHelp research.
Added to this is another difficulty: the growing number of claims that are initially rejected. According to AirHelp data, the percentage of rejected claims rose from 52% in 2025 to 58% in 2026. Most passengers whose claims are rejected do not subsequently challenge the decision.
The result is a gap between the rights provided for by legislation and the number of passengers who actually exercise them.
From a General Answer to an Answer Based on the Specific Flight
One of the limitations of using a generalist AI to answer questions about passenger rights is that it can correctly explain the legislation, but it does not necessarily have the necessary data to determine what happens on a specific flight.
A passenger asking ChatGPT or Claude about their rights may receive general information, but the answer may depend on factors such as the exact duration of the delay, how far in advance a cancellation was communicated, the route, the airline, or the circumstances that caused the incident.
AirHelp's checker is designed to cover precisely that difference. By using AirHelp's flight data and regulatory information, it can identify the relevant flight and offer a specific case assessment, including an estimate of potential compensation.
For example, a passenger might ask: “My flight from Barcelona to Milan was canceled. Can I receive compensation?”. The tool can determine if the case is eligible for compensation, indicate an estimated amount, and explain the regulations on which it is based. If the passenger is not eligible, it also explains why.
AI as a New Access Point to Passenger Rights
AirHelp has been using artificial intelligence in its claims management process since 2016. Its technology allows it to analyze documentation, process flight information, and translate airline communications into 19 languages. It can also automatically identify travel information from passengers' inboxes, even when there are typos in airline names.
“For years we have used AI to help passengers once a claim has been initiated. Now, with our integration into ChatGPT and Claude, we are taking a further step: we want to offer answers from the first doubt, accompanying the passenger long before a claim exists,” says Rosa Garcia, an expert in air passenger rights at AirHelp.
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