The Doctor José Molina Orosa University Hospital, attached to the Ministry of Health of the Government of the Canary Islands, has installed a digital queue management system to optimize patient waiting times in the Outpatient area. This new device streamlines and organizes the care circuit from the patient's arrival until they are seen in the consultation.
The implementation of this tool will be carried out progressively, starting in the Gynecology area and continuing in the Rehabilitation and Pain Unit consultations.
This new device, installed within the global project of the Canary Islands Health Service (SCS), affects queue management and patient flow. The tool includes a waiting management system and integrated digital signage that will promote better organization of daily activity that benefits both patients and professionals at the Lanzarote hospital.
Operation
With this new, easy-to-use system, patients with a face-to-face appointment for consultation must register their arrival at the hospital by entering their Individual Health Card and appointment voucher (barcode), or by typing their ID and appointment voucher on the touch screen of the queue dispenser.
The device identifies the user and assigns them an anonymous alphanumeric code on a printed ticket, with which they will later be notified via a screen system to go to the consultation. The ticket also provides information on the appointment, the time and the room designated for the consultation with the specialist.
The first digital kiosk has been installed at the entrance to the analytics area and two more will be available soon, one at the entrance to outpatient consultations on the first floor and another in the entrance hall of the hospital.
The Management's objective is that in a few months the majority of specialty consultations will have this queue management system and progressively extend it to Mental Health consultations in the Valterra and Tías health centers.
Proof of attendance at the same digital kiosk
The new system also allows, after the consultation is finished, the patient who needs it to request proof of attendance at the appointment at the same digital kiosk.
It should be noted that users and patients will not be able to obtain the queue ticket more than thirty minutes before the scheduled appointment time, which is of great importance in order to avoid unnecessary stays in the hospital.
In this start-up process, users will be guided at all times by support staff to facilitate the management of the successive steps.
The Management of the Health Services of the Lanzarote Health Area thanks the project coordinating team for their dedication and effort to complete this project, which improves patient confidentiality and information, and allows them to know at all times how much time remains to go to the consultation with their specialist.