The Lanzarote and La Graciosa Water Consortium has assured this Wednesday that it continues to advance in the transition process initiated on June 2, the date on which it directly assumed the management of the integral water cycle on both islands.
According to the organization in a statement, during the first two weeks of this new stage, work has focused on "guaranteeing the continuity of the service" and progressively building the organizational, technical, administrative, and IT structure necessary to assume the functions that the previous operator had been carrying out until now.
The Consortium highlights among the actions taken the assumption of more than a hundred contracts, files, and services linked to the daily operation of the system. This work, it points out, has made it possible to maintain the operation of infrastructures, supplies, maintenance, technical services, user support, and ordinary service actions.
Likewise, it explains that this process is being developed simultaneously with the daily provision of an essential service, which requires "permanent coordination between areas, adaptability, and a rapid response to the needs that arise during the transition."
"Absolute priority to guarantee supply"
The Integral Water Service emphasizes that the "absolute priority" remains to guarantee the continuity of service, keep citizen service channels active, and advance in an "orderly, responsible, and effective" management.
In this regard, the organization recalls that the usual service channels continue to be operational, including the virtual office currently in use, customer service phone numbers, in-person offices, and the established mechanisms for reporting breakdowns, incidents, queries, and complaints.
The Consortium also points out that the transition process is allowing for the analysis of the different operational areas of the service with the aim of identifying improvements, optimizing resources, and studying alternatives that allow for greater continuity and efficiency in service provision.
Furthermore, it acknowledges that "the reality of the island's hydraulic system presents structural challenges that are not new" and that require planning, investment, technical coordination, and time. Therefore, it adds that organizational and operational measures are being evaluated aimed at improving the management of available resources and progressively reducing the impacts that may occur in certain areas.
The organization also thanks the collaboration of the 205 workers taken on by the Lanzarote Water Consortium, whose involvement it considers "fundamental" to maintain daily activity and facilitate the development of this new stage under public management.
It also highlights the willingness shown by supplier and collaborating companies, whose response, it indicates, is allowing the service's operability to be sustained and ensuring that the transition takes place with the least possible impact on citizens.
The objective of this new stage is, according to the statement's conclusion, to consolidate "a solid, modern, and effective public structure" capable of responding to the present and future water challenges in Lanzarote and La Graciosa.
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