Facua has denounced Iberia before the State Aviation Safety Agency (AESA) for "deceiving" passengers affected by the practice of 'overbooking' -selling more tickets than the plane has seats- by offering them half of the financial compensation established by European legislation.
The consumer association has had access to a document delivered by Iberia to the victims of 'overbooking' in which it indicates that they are entitled to half of the money established by community legislation, the consumer organization denounced in a statement.
Thus, on a Madrid-Tenerife flight, in which, when exceeding 1,500 kilometers, 400 euros must be paid for cancellation, delays of more than three hours in arriving at the destination or denial of boarding due to overbooking, the airline indicates that it will pay 200 euros in cash or 240 euros in vouchers redeemable for tickets at its offices.
Facua has asked AESA, which depends on the Ministry of Transport, to open a sanctioning file to Iberia for aeronautical infraction, as it is not an isolated case but a system of attention to cases of overbooking that violates the obligations established in the Regulation of the European Parliament and of the Council, of February 11, 2004, which establishes common rules on compensation and assistance to air passengers in the event of denied boarding and cancellation or long delay of flights.
The fact that the company delivers a standard document to passengers indicating a compensation of a lower amount than that established by the regulations shows that the irregularity is a habitual conduct, Facua has alleged.
However, one of the passengers affected by 'overbooking' had the 400 euros that corresponded to him for the denial of boarding deposited by the airline - instead of the 200 that it initially offered him.
